Duo Two-Factor Authentication (2FA)/Multi-Factor Authentication (MFA) Enrollment Instructions and Frequently Asked Questions (FAQs)

  • What is Multi-factor authentication (MFA) and why do it?
    • Two-factor authenticaion (2FA) or multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as an application, online account, or a VPN. 2FA/MFA is an effective way to increase account protection against common threats like phishing attacks.
    • Please click here for more information.
  • How often do I have to re-authenticate?
    • Every time a user connects to VPN, they will need to re-authenticate.
  • Do I have to use my personal cell phone to do 2FA/MFA?
    • No. While the 2FA/MFA apps for phones work great, they are also available for computers too. Additionally, any phone, such as a landline or office phone. The system can be set up to text or call.
  • If I decide to use my personal cell phone, does it take a lot of data?
    • No, and this app requires very minimal data and can even work without an internet connection once installed.
  • What if I am locked out because I lost my phone or my normal authentication option is not working?
    • No problem. Users can telephone the Help Desk during normal business hours at 415-241-6476.
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