Virtual Private Network (VPN) Global Protect Multi-Factor Authentication (MFA)/Two-Factor Authenticaion (2FA) Enrollment Instructions and Frequently Asked Questions (FAQs)

  • What is Multi-factor authentication (MFA) and why do it?
    • Multi-factor Authentication (MFA) or two-factor authenticaion (2FA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as an application, online account, or a VPN. MFA/2FA is an effective way to increase account protection against common threats like phishing attacks.
  • How do I enroll in MFA/2FA?
  • How often do I have to re-authenticate?
    • Every time a user connects to VPN, they will need to re-authenticate.
  • Do I have to use my personal cell phone to do MFA/2FA?
    • No, while the MFA/2FA apps for phones work great, they are also available for computers too. Additionally, any phone, such as a landline or office phone. The system can be set up to text or call.
    • If you do not have access to any phones, you may use a Desktop authentication app called Authy. This app will emulate an authentication app on your desktop computer. For instructions on how to set up Authy, please click here.
  • If I decide to use my personal cell phone, does it take a lot of data?
    • No, and this app requires very minimal data and can even work without an internet connection once installed.
  • What is an authenticator App?
    • Authenticator apps generate a one-time code that you use to confirm that it's you logging in to a website or service. Usually this is the additional authentication method when your organization requires two or more security methods. Please see our directions for where to download apps for Google and iOS.
  • What if I am locked out because I lost my phone or my normal authentication option is not working?
    • No problem. Users can log in to their SFUSD Microsoft account and add other authentication methods, such as another phone number or different authentication app, on the fly.  
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