How do I submit a technology or telephone support request?

The SFUSD uses the online service request ticketing system to receive online and email requests for support.

You may access the service request system by opening your web browser and navigating to or you may send an email with a detailed description of your needs addressed to

Whether you submit your service request online or via email, you will receive an email confirmation that your request was successfully submitted and you'll receive your ticket number.

If you have further questions about the online service request system, please telephone the DoT Help Desk at 415-241-6476, option 6.

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