How do I call the Help Desk if I want to speak with someone? Where is the "contact us" information?

The Department of Technology Help Desk telephone number is 415-241-6476.  The Help Desk auto-attendant phone tree options are as follows:

Press 1 - passwords & usernames/accounts

Press 2 - software-related issues

Press 3 - desktop computer hardware-related issues including printers.

Press 4 - networking, Internet access issues including wireless (wi-fi)

Press 5 - telephones, voicemail, mobile phones, and faxes

Press 6 - all other issues

Press * - repeat the menu

Normal hours of support are from 7:30 a.m. to 5:30 p.m., Monday through Friday, excluding holidays.

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