How do I get help with my Promethean Smartboard?

Your Promethean board is not working right and now you need to get it fixed. Here are some common issues and contacts who can help you resolve the issues.


  1. "Replace lamp" light on and no image is projecting.
  2. Whirring sound when powering up, then shuts down.
  3. Image flickers, strange colors.
  4. Projector error lights flashing.
  5. No sound coming out of board speakers.
  6. Pen not working, won't calibrate.

Contact one of the following at our vendor CDW-G:


  1. Board failure Spiking.
  2. Not raising or lowering.
  3. Scratches/dents on board upon delivery.
For category 2 issues, please contact the Promethean Support Hotline at (888) 652-2848 Ext. 3.  You will need to take a picture if it is physical damage and provide the serial number of the smartboard and projector in addition to purchase invoice.
  1. Software installation.
  2. Driver upgrades.
  3. software problems that require administrative access.
For issues in category , open a new service request by logging on to this service request system or send us an email at [email protected]  Please be as detailed in your request as possible so that we can start working on your issue right away.
Have more questions? Submit a request


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